Hotelier's response :
Cher Monsieur Coton,

Nous vous remercions d’avoir partagé votre retour suite à votre séjour sportif parmi nous.

Nous sommes heureux d’apprendre que l'ensemble de nos prestations a contribué positivement à votre expérience.

Nous prenons également en considération votre ressenti concernant la taille de la salle de bains et sommes ravis qu’elle vous ait néanmoins apporté satisfaction.

Votre recommandation nous touche et nous motive à continuer d’offrir des moments agréables à nos clients.

A l'année prochaine pour une nouvelle compétition!
La Direction

Hotelier's response :
Chère Madame l,

Nous vous remercions sincèrement d’avoir partagé votre retour si enthousiaste à la suite de votre séjour dans notre établissement.

C’est un véritable plaisir d’apprendre que l’accueil chaleureux et la disponibilité de notre équipe ont contribué à rendre votre visite aussi agréable. Nous sommes également très heureux que le confort de votre chambre et la qualité de la salle de bains aient pleinement répondu à vos attentes.

Votre appréciation élogieuse au sujet du petit-déjeuner, notamment la diversité des produits et la mise en avant de nos spécialités locales, nous touche particulièrement. Nous attachons une grande importance à proposer une expérience authentique et savoureuse dès le matin.

Merci également d’avoir souligné la facilité d’accès à l’hôtel ainsi que la performance de la connexion WIFI. Enfin, savoir que vous envisagez de séjourner à nouveau chez nous et que vous seriez prête à nous recommander est une belle récompense pour l’ensemble de notre équipe. Vos encouragements nous motivent à poursuivre nos efforts afin de garantir à chacun de nos hôtes un séjour d’excellence.

Hotelier's response :
Bonjour,
Nous vous remercions pour ce bel avis et sommes heureux que vous ayez passé un agréble séjour dans notre établissement.
Nous regrettons que le parking n'ait pas été accessible suite au travaux effectués actuellement par la ville de Roanne et qui empêche l'accès à notre parking privé. Au plaisir de vous accueillir de nouveau. Toute l'équipe du Grand Hôtel.

Hotelier's response :
Dear Rebecca,

Thank you so much for taking the time to share your impressions after your stay.

It's a pleasure to read that our hotel's location, ideal for a stopover and very close to Le Central restaurant, met your expectations.

We are also delighted that our team's warm welcome, the comfort of the room, and the quality of the bathroom contributed to making your stay enjoyable.

Your positive feedback and your intention to recommend us are invaluable to our entire team and encourage us to continue our efforts to provide you with the best possible welcome.

Hotelier's response :
Dear Ms. Marie-Pierre Dunning,

We sincerely thank you for taking the time to share this very detailed and complimentary feedback following your stay with us.

It is a great pleasure to know that the warm welcome and attentiveness of our team made your experience enjoyable from the moment you arrived, and that the handling of your early check-in request contributed to your comfort. We place great importance on friendliness and availability so that every stay is synonymous with well-being.

We are delighted that the cleanliness of the room, the quality of the bedding, the efficiency of the shower, and the selection of toiletries, not to mention the efficient and discreet air conditioning, fully met your expectations. It is also very pleasant to read that the mini-fridge, the hot beverage facilities, and the excellent soundproofing contributed to your restful nights.

Thank you also for highlighting the quality of our bathroom with its soft towels and your appreciation of our products.

Your glowing feedback regarding the breakfast, the variety of options, and the transparent, locally sourced origin of our products is particularly touching. This is something we are enthusiastically committed to in order to offer our guests authentic and delicious experiences.

We are delighted to know that the hotel's ideal location, easy access from the train station, proximity to green spaces and the city center, and convenient Wi-Fi connection allowed you to fully enjoy your stay.

Your clear intention to return and stay with us on your next visit to Roanne, and your recommendation of our establishment, is a wonderful reward for our entire team. Your encouragement motivates us to continue our efforts to provide you with the warmest welcome on every visit.

Hotelier's response :
Hello,

Thank you for sharing your experience following your stay with us.

We are pleased to read that the warm welcome from our receptionists, the cleanliness of your room, the quality of the breakfast, and the easy access to the hotel contributed to making your stay enjoyable. Your appreciation regarding the Wi-Fi connection is also very gratifying for our team, who are committed to providing efficient and reliable service.

We have taken note of your comment about the bathroom and the size of the toilet area. Your feedback is valuable and helps us better identify areas for improvement in the future.

Your intention to recommend us is encouraging and motivates us to continue our efforts to offer every guest a satisfying experience.

Hotelier's response :
Mr. Kythreotis,

Thank you so much for sharing your impressions following your stay at our hotel.

It is a pleasure to hear that you had a pleasant stay and that the value for money met your expectations. We are also delighted that the warm welcome from our receptionists, the easy access to the hotel, and the quality of the Wi-Fi connection contributed positively to your experience.

Your feedback regarding the room, bathroom, and breakfast is invaluable to us. We remain attentive to your comments so that we can continue to improve every aspect of our services and offer an even more satisfying stay to our guests.

Your intention to recommend us is very encouraging for our entire team.

We look forward to welcoming you back.

The Management

Hotelier's response :
Dear Denis,

Thank you for taking the time to share your feedback after your stay.

We are delighted to hear that you were satisfied with the accommodation and the overall quality of our services. It is also gratifying to read that the warm welcome from our team, the comfort of the room, the bathroom, the breakfast, as well as the hotel access and the Wi-Fi connection, met your expectations.

Your positive feedback encourages us to continue our efforts to provide our guests with an consistently enjoyable stay.

Hotelier's response :
Dear Guest,

Thank you so much for sharing your positive experience. We are delighted to hear that you are already planning to return. We are truly touched by your satisfaction with the welcome, the comfort of the room, the bathroom, the hotel access, and the Wi-Fi connection.

We have taken note of your suggestions regarding the addition of a safe and extra amenities in the bathroom. Your feedback is invaluable in helping us to further improve the quality of our services.

Your intention to recommend us is a wonderful recognition. We hope to have the pleasure of welcoming you back again soon.

Hotelier's response :
Cher Greg,

Nous vous remercions vivement d’avoir pris le temps de partager votre expérience et de renouveler votre confiance à notre établissement, notamment pour sa situation pratique face à la gare.

Nous sommes ravis de savoir que l’accueil de nos réceptionnistes ainsi que le petit-déjeuner et les différents services proposés ont su répondre à vos attentes de manière constante.

Nous prenons bonne note de vos remarques concernant l’ouverture des fenêtres et l’aménagement de la salle de bains. Vos suggestions concernant l’installation de barres d’appui et la préférence pour une douche seront prises en considération dans le cadre de l’amélioration de notre confort et de notre sécurité.

Vos retours positifs sur l’accès, la connexion WIFI et la qualité de notre hébergement sont très appréciés et nous incitent à poursuivre nos efforts pour satisfaire pleinement nos clients.