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Reviews - Brit Hotel Roanne

100% genuine reviews
Satisfaction
Index
94 %
From Forgeat V., the 26/06/2026
Alone - 50-59 years - Date of stay : 25/06/2026

The experience was very pleasant. The staff was wonderful, and the location was very convenient. However, the room was a bit old looking and the breakfast was not up to a 3 star hotel.

100 %
From Alexis, the 13/06/2026
Business - 40-49 years - Date of stay : 12/06/2026

Pleasant and good value for money.

Hotelier's responseHotelier's response :
Mr. Kythreotis,

Thank you so much for sharing your impressions following your stay at our hotel.

It is a pleasure to hear that you had a pleasant stay and that the value for money met your expectations. We are also delighted that the warm welcome from our receptionists, the easy access to the hotel, and the quality of the Wi-Fi connection contributed positively to your experience.

Your feedback regarding the room, bathroom, and breakfast is invaluable to us. We remain attentive to your comments so that we can continue to improve every aspect of our services and offer an even more satisfying stay to our guests.

Your intention to recommend us is very encouraging for our entire team.

We look forward to welcoming you back.

The Management

100 %
From Denis, the 07/06/2026
Friends - 60-69 years - Date of stay : 05/06/2026

Pleased with the accommodation Good overall

Hotelier's responseHotelier's response :
Dear Denis,

Thank you for taking the time to share your feedback after your stay.

We are delighted to hear that you were satisfied with the accommodation and the overall quality of our services. It is also gratifying to read that the warm welcome from our team, the comfort of the room, the bathroom, the breakfast, as well as the hotel access and the Wi-Fi connection, met your expectations.

Your positive feedback encourages us to continue our efforts to provide our guests with an consistently enjoyable stay.

80 %
the 12/05/2026
Family - 40-49 years - Date of stay : 11/05/2026

Very very pleqsqnt time, i will come back

Hotelier's responseHotelier's response :
Dear Guest,

Thank you so much for sharing your positive experience. We are delighted to hear that you are already planning to return. We are truly touched by your satisfaction with the welcome, the comfort of the room, the bathroom, the hotel access, and the Wi-Fi connection.

We have taken note of your suggestions regarding the addition of a safe and extra amenities in the bathroom. Your feedback is invaluable in helping us to further improve the quality of our services.

Your intention to recommend us is a wonderful recognition. We hope to have the pleasure of welcoming you back again soon.

100 %
From Greg, the 30/04/2026
couple - 70-79 years - Date of stay : 29/04/2026

The location of the hotel across the street from the train station is what keeps us going back.

Hotelier's responseHotelier's response :
Cher Greg,

Nous vous remercions vivement d’avoir pris le temps de partager votre expérience et de renouveler votre confiance à notre établissement, notamment pour sa situation pratique face à la gare.

Nous sommes ravis de savoir que l’accueil de nos réceptionnistes ainsi que le petit-déjeuner et les différents services proposés ont su répondre à vos attentes de manière constante.

Nous prenons bonne note de vos remarques concernant l’ouverture des fenêtres et l’aménagement de la salle de bains. Vos suggestions concernant l’installation de barres d’appui et la préférence pour une douche seront prises en considération dans le cadre de l’amélioration de notre confort et de notre sécurité.

Vos retours positifs sur l’accès, la connexion WIFI et la qualité de notre hébergement sont très appréciés et nous incitent à poursuivre nos efforts pour satisfaire pleinement nos clients.

100 %
From Carol D., the 02/03/2026
Alone - 50-59 years - Date of stay : 01/03/2026

Ideal place to stop and opposite to train station if travelling by train! Carrefour express next door and short pleasant walk into central town.

80 %
From Alan, the 11/05/2025
couple - 60-69 years - Date of stay : 10/05/2025

Really nice convenient place to stay

Hotelier's responseHotelier's response :
Dear Mr. Alan,

Thank you very much for this wonderful review. We are delighted to hear that you enjoyed your stay with us and that our location was convenient for you. The warm welcome from our team and the comfortable rooms are integral to our commitment to providing a pleasant experience for our guests.

We look forward to welcoming you back soon.

100 %
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At Brit Hotel, we value our guests' feedback. Here's how we collect, process, and display them:

1. Calculating the Overall Rating

Each review is rated on a scale of 1 to 5. The overall rating displayed on our website is the average of all ratings received.

Each rating is based on criteria common to all establishments in the network:

  • The Room
  • The Reception
  • The Bathroom
  • Breakfast
  • Access to the Hotel

Some establishments also have specific criteria based on their services: restaurant, wellness area, etc.
For each review, we add up the ratings assigned to each criterion, then divide this total by the number of criteria evaluated to generate the establishment's overall rating.

2. Certified Reviews

Only guests who have actually stayed at the establishment receive an invitation to share their experience. This approach guarantees that 100% of the reviews published are authentic. Reviews are collected via the Customer Alliance platform and transmitted in their entirety to our website.

3. Publication and Moderation of Reviews

We strive to publish all reviews, whether positive or negative. However, some reviews cannot be displayed, particularly those containing:

  • Politically sensitive or promotional content
  • References to illegal activities
  • Personal or financial information (email, telephone number, bank details, etc.)
  • Insults, explicit sexual comments, hate speech, discrimination, threats, or incitement to violence
  • Fraudulent or unwanted content
  • Acts of cruelty to animals
  • Identity theft

4. Relevance and Display

To remain relevant, we only accept reviews submitted within three months of the stay. Reviews may be removed after 36 months or in the event of a change of ownership of the establishment.
Each establishment has the opportunity to respond to published reviews. When multiple reviews are displayed, the most recent ones appear first.